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The Dispatch & Customer Service Representative is primarily responsible for coordinating the timely delivery of concrete, cement, or aggregates from plant or storage locations to job sites and plants according to customer requests and expectations while using the most efficient and cost-effective processes possible.
This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.
Training and Education
1. Associate or Bachelor’s Degree (Optional but Beneficial)
Business Administration: Helps with logistics, communication, and problem-solving.
Logistics & Supply Chain Management: Provides knowledge about dispatching, routing, and transportation regulations.
Construction Management: Useful for understanding the concrete industry and job site requirements.
Communications: Enhances customer service and conflict resolution skills.
2. Specialized Training & Certifications
Transportation & Logistics Courses: Short courses on dispatching, fleet management, or DOT regulations.
Customer Service Training: Courses on effective communication and problem-solving.
Geographical Information Systems (GIS): Training in map reading and navigation software.
Computer Skills Training: Proficiency in dispatch software, Microsoft Office, or CRM systems.
3. On-the-Job Experience
Even without a formal degree, experience in dispatching, construction, or transportation can provide the necessary skills.
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